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Patient satisfaction is a hallmark of the ASC industry. The U.S. Department of Health and Human Services Office of the Inspector General surveyed Medicare beneficiaties who had one of four procedures in an ASC. He found that 98% of the people were satisfied with their experience.
One reason for high patient satisfaction is convenient scheduling. According to a survey conducted by the ASC Association, 75% of ASCs started more than 80% of their cases on time. Patients also choose ASCs for their high level of professionalism and safety. The ASC Association’s survey shows that over 50% of ASCs had fewer than three complications per 100,000 encounters and that over 50% of their medical staff is board certified.
Perspectives
Patients
“We enjoyed the experience at High Pointe Surgery Center because of the personal touch. Everyone was very thorough and it was a non-stressful environment. All of the clinicians were great in dealing with a pediatric patient; Camryn was born prematurely, so I’ve dealt with many doctors and providers, and the staff at the ASC was second to none.”
—Kristi Hinsch, Camryn’s mother, Chisago City
“I enjoyed my experience because the staff was outstanding. There was a constant stream of communication, which made me feel like I had some control over my time at the ASC. That seemed very different than other providers I’ve dealt with. To sum things up, I would say the experience at the ASC was high-quality, quick, convenient, and cost-effective.”
—Charles McElveen, Chaplain, Cottage Grove
“I’ve had five surgeries in an ASC, and from start to finish, everyone is nice and genuine. All five experiences have been great and I’ve never had any complications. I would definitely recommend having surgery at an ASC! The timely care allowed me to get back to work as soon as possible, which I really appreciated. Thank you to everyone involved in my care!”
—John Monk, Clinic Coordinator for Hennepin County Medical Center, Maplewood
Physician
“…The expeditious operating room turnover and streamlined processes assure optimum patient outcomes and benefit surgeons, anesthesiologists, and patients alike. The net result is a very low rate of infections or complication…Job satisfaction is high…(ASCs) are thus able to retain high quality staff…”
—Ryan Karlstad, MD, High Pointe Surgery Center, Lake Elmo
Registered Nurse
“The ASC environment allows nurses the ability to provide the type of customer service that gives us tremendous job satisfaction. Serving the people of the community and the physicians with top-notch, safe patient care is very rewarding and it shows by our outstanding patient satisfaction survey results.”
—Kim Sutherland, RN, Director of Nursing, North Memorial Ambulatory Surgery Center, North Memorial Endoscopy Center, Maple Grove
Administrator
“At ASCs, patients receive timely, exemplary care in a safe, cost effective, comfortable and stress-free environment, while physicians and staff are able to optimize the ASC operational efficiencies. resulting in high satisfaction ratings and excellent patient outcomes.”
—Wanda Teply, Executive Director, North Memorial Ambulatory Surgery Center, North Memorial Endoscopy Center, Maple Grove